Last updated: Jan 1st, 2026
These Terms & Conditions (“Terms”) govern the use of the website indocaccess.com and the services provided under the brand name InDocAccess (“we”, “us”, “our”). By accessing this website or engaging our services, you agree to be bound by these Terms.
Business Nature
InDocAccess operates as a sole proprietorship based in India, providing digital document remediation and accessibility-related services to clients worldwide. We are an independent service provider and not a legal advisory or certification authority.
Services Offered
We primarily provide:
- PDF document remediation (primary service)
- Remediation of Word, Excel, and PowerPoint documents
- Accessibility-related services aligned with:
- WCAG / WCAG 2.1
- PDF/UA
- Section 508 (where applicable)
- Accessibility consultation and guidance
Services are provided on a best-effort basis, based on the scope agreed with the client.
No Legal or Compliance Guarantee
While we apply industry best practices and accessibility standards, we do not guarantee legal compliance with any law, regulation, or accessibility requirement.
Final responsibility for:
- Legal compliance
- Validation
- Regulatory acceptance
rests solely with the client.
Service Delivery & Communication
- Documents are exchanged via email or secure FTP/file transfer, as agreed.
- We do not accept document uploads through the website.
- Turnaround times may be:
- Best-effort estimates, or
- Fixed timelines if explicitly agreed in writing
Delays caused by incomplete inputs, revisions, or client-side issues are not our responsibility.
Client Responsibilities
Clients agree to:
- Provide accurate, complete, and editable source files
- Clearly define scope and expectations before work begins
- Review and test delivered documents using their own tools and workflows
- Inform us promptly of any issues or revisions
We are not responsible for issues arising from incorrect source files or post-delivery modifications by the client.
Payments & Commercial Terms
- Paid services are agreed prior to commencement of work
- Payment terms are defined per project or engagement
- Payments are generally post-delivery, unless otherwise agreed
- No refunds once work has commenced or been delivered, unless explicitly stated in writing
Future payment models, pricing structures, or refund policies may be updated as the business evolves.
Intellectual Property & Ownership
- Clients retain full ownership of their original documents
- We do not claim ownership over client content
- Any tools, processes, or methodologies used remain our intellectual property
Clients may not reuse, resell, or represent our work as proprietary tools or software.
Confidentiality
We treat all client documents and communications as confidential and use them solely for service delivery.
However, clients are advised not to share highly sensitive or confidential information unless a separate written agreement is in place.
Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages
- Our liability is limited to the fees paid for the specific service
- We are not responsible for third-party audits, legal actions, or compliance claims
Website Use
You agree not to:
- Misuse the website
- Attempt unauthorized access
- Use content for unlawful purposes
Website content is provided for informational purposes only and may be updated without notice.
Governing Law & Jurisdiction
These Terms are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts in India.
Changes to Terms
We reserve the right to modify these Terms at any time. Updated versions will be posted on this page with a revised date.
Contact Information
For questions regarding these Terms or our services, contact us at:
Email: contact@ida.com
InDocAccess